Cancellation Policy

Our products are custom-made and printed on demand. Once an item enters production, it is created exclusively for you. Please review our cancellation and modification terms below.

Order Cancellation & Modification

If you need to cancel or modify your order, please email us at ilovecustomer@ceramile.com and include:

• Order number

• Details of the changes (size, color, quantity, shipping address, etc.)

We apply the following timeline:

Within 12 hours after placing the order

• You may cancel or modify your order free of charge.

• A full refund will be issued if canceled in this window.

From 12 to 24 hours after placing the order

• Your order may still be canceled or modified.

• Please note that during this period, the shipping label is likely already purchased.

• If you request a cancellation in this window, the shipping fee is non-refundable.

• You will receive a refund for the product value only.

After 24 hours

• Your order has entered production and is being customized.

• It is now locked and cannot be canceled or modified.

NOTE: By completing your purchase, you agree to the terms mentioned above.

Wrong Shipping Address

If you entered the wrong shipping address, please email us at ilovecustomer@ceramile.com within 24 hours of placing your order.

• After 24 hours, your order may already be in production or shipped.

• We are not responsible for orders shipped to incorrect addresses provided by the customer.

Thank you for supporting our small business. We truly appreciate your trust, and we’re committed to delivering a product made with care—just for you.